Viewpoint Legacy

Project Overview

The Viewpoint eDiscovery platform is a comprehensive solution for legal and compliance document review, combining advanced analytics with an intuitive user experience to support litigation, investigations, and regulatory workflows. The platform includes a modern web-based version and two legacy on-premise applications, Review and Processing, with the long-term goal of consolidating all functionality into the browser-based Web product. This transition is incremental, requiring careful planning to maintain user continuity.

Challenge

Viewpoint Review (legacy), the most widely used product in the suite, was also the most outdated, presenting a significant usability and design gap compared to the web version. Users faced inconsistent workflows, outdated UI patterns, and limited accessibility compliance. The challenge was to modernize the interface, bridge the gap between legacy and Web platforms, and ensure a smooth user experience, all within the constraints of an older technology stack and limited development resources.

My Role

I was responsible for redesigning the Viewpoint Review interface, addressing usability issues, and aligning the product visually with the modern LCA UI Guidelines. This involved balancing design modernization with practical implementation constraints, ensuring continuity for existing users while supporting the transition to the next-generation Web platform. My work focused on creating a scalable, accessible, and visually consistent UI that could be efficiently developed and deployed.

Process

To achieve these goals, I conducted comprehensive design audits to identify inconsistencies and accessibility issues, then developed user flows and wireframes to streamline workflows and clarify layouts. I reorganized navigation and action menus, prioritized high-frequency actions through visual hierarchy, and created interactive prototypes for iterative feedback from stakeholders and developers. All design decisions were documented in epics to guide development, and a final post-QA audit ensured that the implemented UI aligned with both design standards and user needs.

Problems to be Solved

An evaluation of the legacy product interface revealed several usability challenges and design shortcomings that were negatively impacting user efficiency, accessibility, and visual consistency. The examples of the original UI below highlight the following issues:

Outdated interface design that no longer meets modern usability or aesthetic standards.
Non-compliance with Conduent branding guidelines, resulting in visual inconsistency across the platform.
Disorganized navigation and tool structure, making it difficult for users to locate and understand key actions.
Overreliance on right-click menus, hiding frequently used tools and reducing discoverability.

Accessibility gaps, with multiple components failing to meet WCAG / ADA compliance standards.
Inconsistent styling, naming conventions, and interaction patterns between modules.
Inefficient use of screen space, contributing to visual clutter and cognitive load.
Unclear organization and workflow, creating friction in completing review tasks efficiently.

These findings informed the foundation of the redesign strategy, guiding efforts toward improving clarity, accessibility, and alignment with both user needs and brand standards.

Actions Taken

To address the identified usability and design issues, I led a series of focused design initiatives to improve consistency, accessibility, and workflow efficiency:

Conducted comprehensive design and accessibility audits to identify inconsistencies, usability gaps, and areas of improvement.
Developed user flows and wireframes to streamline task completion, clarify navigation, and optimize layout.
Reorganized and simplified navigation structures and action menus to improve discoverability and ease of use.
Prioritized high-frequency actions by establishing clear visual hierarchy and reducing reliance on hidden interactions.

Created and presented interactive prototypes to product owners, stakeholders, and lead developers, refining designs through iterative feedback.
Documented all design updates within product epics and shared detailed specifications to support the development process.
Performed a final post-QA audit to validate visual accuracy, accessibility compliance, and overall design fidelity.